It’s really important for us that our customers have a good experience, whether it’s online with Lawnmowers Direct or in store at Bartram Mowers Norwich or Ipswich. To see what our customers really think, we ask anyone who shops with us (or uses our repair services in branch) to provide us with some feedback of the service they have received. If you visit our branch you will be given one of our Feefo cards. This little business card has a unique code printed on the back, and with this you can head over to the Feefo website and leave us a review. If you have shopped with us online at Lawnmowers Direct we will send you out an email one month after we have sent you out your goods. We delay the emails so you have a chance to use your new products, to interact with our customer service department, and to see what our couriers are like. If you’ve had a negative experience we want to know about it so we can stop the same thing happening again, and if you’ve had a great experience with one of our members of staff then we want to shout about it, and give them the praise they deserve. We chose Feefo because you can’t leave a review without an invitation, and the only way to get one is by shopping with us. That means every review you’ll find on Feefo for Lawnmowers Direct or Bartram Mowers is from a genuine customer, based on a real experience with us.
If you’ve not shopped with us before, have a read of our service reviews left with Feefo. We don’t expect you to just take our word for it, but we hope our existing customers will help convince you that Lawnmowers Direct is a company you can trust. If you need any help, please get in contact with us by phone on 01245 383565 during our usual office hours or via email by dropping a line to [email protected].