Terms & Conditions

Page Updated: March 2015. Ordered before October 1st 2015? You’ll need the older version of our terms & conditions which can be viewed on our blog.


Other useful sections: Frequently Asked Questions |  How To Use This Site | Contact Us | New Products | About Us Free Advice | Delivery & Returns | Privacy Policy 


This website is operated by Lawnmowers Direct (also referred to as ‘we’, ‘our’ or ‘us’). By continuing to use this website or by placing an order, you are agreeing to our terms and conditions. We may update these terms and conditions from time to time; as a website user it is your responsibility to check through them before using Lawnmowers Direct or placing an order as you will be bound by the terms and conditions at the time of use.

We would recommend that you save a copy or print these terms and conditions for your reference.


1. Your Order

1.1. Please see our delivery and returns information and how to use LMD for details of how to place an order with us.
1.2. After you have completed your order through Sage Pay you will be taken to a ‘checkout success’ page. This page confirms that your order has been placed; you will also receive a confirmation email to the address you provided during checkout.
1.3. While we endeavour to hold sufficient stock to meet all our orders we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability.
1.4. We must receive payment of the whole prices of the goods you order before your order can be accepted. If we are unable to supply the goods you have ordered for any reason, we will inform you as soon as possible. A full refund will be processed if you have already paid for the goods.
1.5. Acceptance shall occur once we dispatch your goods.
1.6. You will be unable to access previous orders through this website, so please save or print copies of your order confirmation and of these terms and conditions.


2. Product Descriptions

2.1. Product details have been written by us to help you to choose between models. All specifications and images are true to the best of our knowledge. On occasion manufacturers will update the appearance of a machine, and so from time to time our images may differ slightly from the product you receive. We will update the site with new images and descriptions as these are received.
2.2. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible.
2.3. Product prices are continually updated and so this may be changed without prior notice.


3. Delivery

3.1. Orders placed on Lawnmowers Direct can only be delivered at our standard delivery rates to customers with mainland UK addresses. For offshore UK delivery costs please email sales@lawnmowersdirect.co.uk or call 01603 255825 for a quote. All goods must be signed for by an adult aged 18 or over on delivery.
3.2. All petrol products supplied have had a Pre-Delivery Inspection and they are then drained of all oil and fuel prior to delivery to you. We supply the correct grade of oil in a bottle with the machine. It is the customer’s responsibility to ensure that the correct level of oil (as per the operator’s handbook supplied with the machine) is then put into the machine prior to use. If you’re not sure how much oil to use please contact us to check; failure to use enough oil can damage the machine and this won’t be covered by warranty.
3.3. Goods will be delivered as soon as is reasonably practical to the UK address you have provided. Estimates of timescale are available in the delivery and returns information section of this website. On occasion unforeseen factors and availability of goods may cause a delay. Lawnmowers Direct shall be under no liability for any delay or failure to deliver products within the estimated timescale.
3.4. We will contact you if we are unable to deliver the goods to you within the specified time. We will try and arrange an alternative time. If this is not acceptable you will have the right to cancel your order and you will receive a full refund.
3.5. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
3.6. Delivery costs to UK mainland addresses are currently £3.50 for all orders under £50, and free for orders of £50 or more. A charge will apply to offshore UK addresses, some Scottish addresses (usually islands and highlands, as defined by the couriers), and Ireland.


4. Payment

4.1. Payment can be made using any method specified in How To Use LMD. We use Sage Pay to complete all online transactions securely.
4.2. The price paid will be the amount displayed on this website at the time we receive your order and are inclusive of VAT. While we try and ensure all prices are accurate, occasionally errors occur. If we discover an error has been made we will automatically cancel your order. We will then email you to give you the option to purchase the item at the correct price.
4.3. All prices are inclusive of VAT but exclude delivery charges. See Delivery & Returns Information for further details.


5. Returns, Cancellations & Replacement Policy

5.1. You have the right to cancel from the moment your order has been placed until 14 days from the date you have received your goods. All cancellations must be made in writing to sales@lawnmowersdirect.co.uk. Refer to our returns policy for full details of how to cancel your order.
5.2. Refunds will be processed within 14 working days.
5.3. If you feel the product you have ordered is unsuitable, you may qualify for our replacement policy. See delivery and returns information for further details.
5.4. You must report any shortages or breakages within 24 hours of receipt by emailing sales@lawnmowersdirect.co.uk. This is so we can claim back costs from the carrier. Failure to contact us may result in you being liable for the full cost of the goods. We will contact you within 72 hours to arrange for a courier to collect the goods.
5.5. You have 14 days in which to notify us of intention to return your order. If you do so within this timeframe we will arrange and cover the costs of collection on all items over the value of £30. We recommend using Collect+ for returns of less than this value. This does not affect your statutory rights.
5.6. Product specifications may be changed by the manufacturer. If this happens we will update the website with the most up-to-date specifications we have. If a product has been superseded by a new model we will state this on the website or contact you prior to dispatch.


6. Returns, Warranties & Repairs

6.1. All products we sell come with manufacturer’s warranty.
6.2. We register all Atco, Hayter, Honda, Husqvarna and Toro sales with the manufacturer for warranty purposes. All other products should be registered with the manufacturer by the customer.
6.3. If a product arrives with or develops a fault within 30 days of delivery, you are entitled to a full refund providing you make us aware of this within the 30 day period.
6.4. If goods that you purchase from us develop a fault within the warranty period, we will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details. From 30 days to 6 months of delivery, we will have one chance to repair or replace and rectify any problems. If we are unable to repair or replace, and the fault is a genuine manufacturing issue rather than something caused through operator error, you have the right to a full refund or a price reduction if you would like to keep the product. This will need to be assessed on a case by case basis.
6.5. If it is not possible to take products to a local dealership, we will collect the boxed product from you, carry out required works in our own workshop, and return the goods to you.
6.6. As Lawnmaster is our own brand, no dealership network is available. Any Lawnmaster machinery found to have a genuine manufacturing fault within the warranty period will be collected from its original delivery address for repair and returned at no cost to you.
6.7. Lawnmowers Direct will not be liable for any additional costs incurred whilst goods are away for warranty repairs.


7. Disposing of Waste Electrical and Electronic Equipment

7.1. Lawnmowers Direct complies with the Waste Electrical and Electronic Equipment Regulation 2006 which came into effect July 2007.
7.2. All WEEE goods sold by Lawnmowers Direct are marked with a crossed out wheelie bin symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
7.3. Lawnmowers Direct Limited is a member of the Distributor Take Back Scheme (DTS) and one of the duties as a membership is to advise our customers as to the availability of their local Designated Collection Facility (DCF). To help you dispose of waste electronic equipment please visit www.recycle-more.co.uk to find your local DCF. For any further help and assistance in this matter please contact sales@lawnmowersdirect.co.uk.


8. Card Security & Fraudulent Transactions

8.1. Lawnmowers Direct uses a secure server to protect your payment information and assist with your shopping experience.
8.2. Any losses incurred or sustained by you if you choose to transmit information by means of email or other internet link shall be borne solely by the customer. In no event shall any such losses in whole or in part be borne by Lawnmowers Direct.
8.3. When using a public computer, you must sign out when you finish shopping.
8.4. If you discover that goods have been ordered using your credit card by someone not authorised to do so, we will refund to you any funds provided that:
(a) you inform your credit card company and Lawnmowers Direct of unauthorised purchase as soon as you discover it;
(b) you cooperate with your credit card company, Lawnmowers Direct and, if necessary, the police in relation to the unauthorised use;
(c) we have not already dispatched the goods in question to the person or company who actually ordered the goods.


9. Intellectual Property

9.1. All design, text, graphics and the selection or arrangement thereof are the copyright of Lawnmowers Direct or the manufacturers or suppliers represented on this web site.
9.2. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Lawnmowers Direct or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of Lawnmowers Direct is strictly prohibited.
9.3. Lawnmowers Direct Limited is the owner of the Lawnmowers Direct trade mark and get-up. All other trademarks, product names and company names or logos cited herein are the property of Lawnmowers Direct Limited or their respective owners. No permission is given by Lawnmowers Direct Limited in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.


10. Disclaimers

10.1. The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us. English is the only language offered for the conclusion of the contract.
10.2. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
10.3. Lawnmowers Direct Limited is providing this site on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its content and disclaims all such representations and warranties.
10.4. Lawnmowers Direct makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technically inaccuracies or typographical errors. All liability of Lawnmowers Direct howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent of the law.
10.5. Neither Lawnmowers Direct nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Lawnmowers Direct, its directors, employees or agents.
10.6. Lawnmowers Direct reserves the right at any time to revise its prices or the details given on this site without notice.
10.7. All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company for whatever reason.
10.8. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
10.9. These terms and conditions, together with our current website prices, privacy policy, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing, signed by one of our directors. In particular nothing said by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.
10.10. These terms and conditions do not affect your statutory rights as a consumer.